MASTER TERMS – ASSEMBLICO
GENERAL PROVISIONS
1. These Master Terms (“Master Terms”) set out the general rules governing the use of the Assemblico service ecosystem operated by Absolutico spółka z ograniczoną odpowiedzialnością with its registered office in Bielsko-Biała, Poland (the “Provider”).
2. The Assemblico ecosystem includes, in particular:
2.1. the Assemblico Application, an AI-powered platform supporting technical decision-making;
2.2. the Online Store available at assemblico.com;
2.3. other digital services, tools, programmes and functionalities offered by the Provider.
3. Individual services may be governed by separate terms and conditions, including in particular:
3.1. Application Terms of Service – https://assemblico.com/terms-of-service/
3.2. Online Store Terms and Conditions – https://assemblico.com/terms-and-conditions/
SINGLE ACCOUNT – SHARED ACCESS
1. The Provider operates a single user Account system which enables access to various services within the Assemblico ecosystem.
2. The Account may be used for:
2.1. accessing the Application;
2.2. placing orders in the Online Store;
2.3. using other services offered by the Provider.
3. Data assigned to the Account may be used across different services to the extent necessary for their proper operation, in accordance with applicable law and the Privacy Policy.
SEPARATION OF SERVICES
1. The Application and the Online Store are separate services of a different legal nature.
2. In particular:
2.1. the Application is a digital service supporting decision-making processes;
2.2. the Online Store enables the conclusion of Product sales agreements.
3. Each service is used in accordance with the relevant service-specific terms and conditions.
ORDER OF PRECEDENCE
1. In the event of any conflict between these Master Terms and the terms applicable to a specific service, the terms governing that specific service shall prevail.
2. The Master Terms serve as a framework document organising the relationship between services within the Assemblico ecosystem.
ARTIFICIAL INTELLIGENCE – GENERAL PRINCIPLES
1. The Provider uses artificial intelligence systems within the Application and may also use such systems in support of other services, including the Online Store.
2. Outputs generated by AI systems:
2.1. are provided for informational and assistive purposes only;
2.2. may contain errors, inaccuracies or incomplete information;
2.3. do not constitute binding recommendations or offers.
3. The User is responsible for independently verifying any outputs before using them.
USER RESPONSIBILITY AND DECISION-MAKING
1. The Provider shall not be liable for decisions made by the User on the basis of information obtained through the services.
2. Final responsibility for decisions concerning:
2.1. product selection;
2.2. technical solutions;
2.3. business or investment activities;
rests solely with the User.
LIABILITY – GENERAL PRINCIPLES
1. The Provider’s liability may be regulated differently depending on the type of service concerned.
2. Detailed rules of liability are set out in:
2.1. the Application Terms – with respect to digital and AI services;
2.2. the Online Store Terms – with respect to Product sales.
PERSONAL DATA
1. The rules governing the processing of personal data are set out in the Privacy Policy.
2. Personal data processing may differ depending on the relevant service, including the Application, the Online Store or other services.
CHANGES TO SERVICES AND THE ECOSYSTEM
1. The Provider may develop, modify and update the Assemblico ecosystem, including by:
1.1. adding new services;
1.2. changing the scope of existing services;
1.3. integrating services with one another.
2. Such changes may result in particular from technological development, including the development of artificial intelligence systems, and from changes to the business model.
FINAL PROVISIONS
1. These Master Terms are governed by Polish law.
2. Matters not regulated herein shall be governed by the relevant service-specific terms and applicable law.
3. These Master Terms are effective as of 5 January 2026.
These Terms set out the detailed rules for using the Assemblico Application and should be read together with the “Master Terms – Assemblico”, which define the general rules governing the use of the Provider’s service ecosystem.
ASSEMBLICO APPLICATION TERMS OF SERVICE
§ 1. General Provisions
1. These Terms of Service (the “Terms”) set out the rules and conditions for using the “Assemblico” application (the “Application”) and the services provided by the Provider.
2. The Application is designed to support technical decision-making in the installation industry, in particular by analysing technical data, selecting products, performing calculations and generating recommendations using artificial intelligence tools.
2.1. The Application is not intended for Consumers within the meaning of applicable law.
2.2. The Application is intended exclusively for business entities (Business Users), in particular businesses operating in installation and technical sectors.
2.3. The Application does not constitute a technical, design, financial or investment advisory system within the meaning of applicable law.
2.4. The Application system does not make automated decisions. All outputs generated by the Application must be verified by the User and should not be the sole basis for making decisions.
2.5. The Provider does not provide advisory services requiring any licence, professional authorisation or certification.
2.6. The Application may be used to a limited extent without registration as a demo version, while full functionality is available after creating an Account.
3. These Terms constitute terms and conditions within the meaning of Article 8 of the Polish Act of 18 July 2002 on the provision of services by electronic means (the “Act on Electronic Services”).
4. The service provider is Absolutico spółka z ograniczoną odpowiedzialnością, with its registered office in Bielsko-Biała, Poland, at ul. Górska 73, entered in the Register of Entrepreneurs kept by the District Court in Bielsko-Biała, 8th Commercial Division of the National Court Register, under KRS number 0000544072, NIP 5472153073, REGON 360802670 (the “Provider”).
5. The Provider may be contacted by:
5.1. email – hello@assemblico.com;
5.2. post – ul. Górska 73, Bielsko-Biała, Poland.
6. In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (the Digital Services Act, “DSA”), the Provider has designated a point of contact for direct communication with EU Member State authorities, the European Commission, the European Board for Digital Services and Users of the Application in matters covered by the DSA. The point of contact is available at: admin@assemblico.com.
7. Before using the Application, the User is required to read these Terms and the Privacy Policy.
§ 2. Definitions
Capitalised terms used in these Terms have the following meanings:
1. Application – the “Assemblico” IT system made available by the Provider, designed to support technical decision-making through analytical tools and artificial intelligence.
2. AdvisorAI – a functionality of the Application using artificial intelligence models to generate recommendations, analyses, comparisons and decision-support outputs.
3. API – an application programming interface enabling automated access to the functionalities of the Application, including the AdvisorAI system.
4. Pricing Terms – a document or information setting out the fees, payment terms and conditions for using the Application or its functionalities.
5. Account – a set of resources in the Provider’s IT system assigned to the User, enabling access to the Application, the Online Store and other services offered by the Provider.
6. Review – a User’s review of the Application, including a description of the User’s experience in using the Service.
7. Privacy Policy – the document setting out the rules for the processing of personal data by the Provider.
8. Terms – the term defined in § 1.1 of these Terms.
9. User Content – any data, information, files or materials entered into the Application by the User.
10. Agreement – the agreement for the provision of services by electronic means concluded between the Provider and the User on the terms set out herein.
11. Service – the service consisting of enabling the use of the Application’s functionalities, including analytical tools and artificial intelligence systems.
12. User – a business entity (Business User) using the Application.
13. Provider – the term defined in § 1.4 of these Terms.
14. White-label AI – a functionality enabling the AdvisorAI system to be used under the User’s brand.
15. API Access – paid or unpaid access to the Application’s functionalities through the API.
16. Usage – the level of use of the Application’s functionalities, in particular the number of queries, operations, analyses or API calls.
§ 3. Technical Requirements, Service Use and Security
1. In order to use the Application properly, the following are required:
1.1. Internet access;
1.2. a device capable of using a web browser;
1.3. an active email account, where registration is required.
2. The User must use the Application in accordance with its intended purpose, these Terms and applicable law.
3. In particular, it is prohibited to:
3.1. provide unlawful content;
3.2. take any action that may disrupt the operation of the Application;
3.3. use viruses, bots, scripts or other automation tools in a manner contrary to the intended purpose of the Application;
3.4. attempt to gain unauthorised access to the Application’s systems;
3.5. use the Application in a manner that causes excessive load on the infrastructure.
4. The Provider has the right to:
4.1. introduce usage limits for the Application, including limits on queries, operations or API calls;
4.2. restrict or suspend access to selected functionalities;
4.3. block access to the Application in the event of a breach of these Terms or excessive system load.
5. Use of certain Application functionalities may be subject to quantitative Usage limits or fees specified in the Pricing Terms.
6. The User is required to provide accurate and complete data. The Provider shall not be liable for any consequences of false or incomplete data being provided.
7. The Provider applies technical and organisational measures to ensure the security of processed data; however, use of the Application may involve risks typical of services provided by electronic means.
8. The Provider does not guarantee uninterrupted or error-free operation of the Application, in particular with respect to functionalities based on artificial intelligence or services of third-party providers.
9. The User undertakes not to use the Application for the purpose of:
9.1. recreating the logic of the system;
9.2. training its own artificial intelligence models;
9.3. building solutions competing with the Application.
§ 4. Agreement for the Provision of the Service
1. Under the Agreement, the Provider enables the User to use the functionalities of the Application.
2. The Provider enables the Application to be used through:
2.1. limited access without registration, as a demo version which may be subject to limits;
2.2. full access, requiring registration, Account creation and Account activation.
3. The Agreement is concluded:
3.1. where the Application is used without registration – when the User starts using the Application;
3.2. where registration is required – when the Account is activated.
4. Registration requires the provision of data, in particular an email address, telephone number and business details.
5. The User may terminate the Agreement at any time by deleting the Account or submitting a request for Account deletion to the Provider.
6. The Provider may restrict, suspend or terminate the provision of the Service with immediate effect if:
6.1. the User breaches these Terms;
6.2. the User uses the Application in a manner causing excessive system load;
6.3. the Provider suspects unlawful activity or activity threatening the security of the Application.
7. Independently of § 4.6, the Provider may terminate the Agreement with 7 days’ notice.
8. The Provider may introduce changes to the functionalities of the Application, including modifying, limiting or removing them, in particular in connection with the development of artificial intelligence systems or technological changes.
9. Use of certain Application functionalities may be subject to Usage restrictions or fees specified in the Pricing Terms.
10. The User has the right to export its data to the extent provided by the Application’s functionality.
§ 5. Fees and Billing
1. Where use of the Application is paid, the fee amount, billing currency, billing periods, Usage limits and scope of functionalities covered by a given fee are set out in the Pricing Terms or in an individual offer accepted by the User.
2. Unless expressly stated otherwise, prices stated in the Pricing Terms are net prices and shall be increased by the applicable VAT at the relevant rate.
3. Billing may be carried out under a subscription model, a pay-as-you-go model or a mixed model.
4. Fees are payable in advance for the relevant billing period unless the Pricing Terms or the offer provide otherwise.
5. Payments may be processed by third-party payment operators indicated in the Application, in the Pricing Terms or on the invoice.
6. The Provider issues invoices in accordance with applicable law, including through the Polish National e-Invoicing System (KSeF) where applicable.
7. In the event of late payment, the Provider may, after a prior payment request, suspend access to paid functionalities until the outstanding amount is paid.
8. A change to the Pricing Terms shall not affect any billing period already paid for and shall take effect no earlier than 14 days after the User has been informed, unless the change results directly from a change in law or tax rates.
§ 6. Complaints – Business Users
1. This section applies exclusively to Users that are business entities.
2. The User may submit a complaint concerning improper operation of the Application, in particular technical issues preventing the use of its functionalities.
3. Complaints shall not concern:
3.1. content, outputs, recommendations or analyses generated by the Application;
3.2. decisions made on the basis of Application outputs;
3.3. the correctness of data entered by the User.
4. A complaint may be submitted electronically to the address indicated in § 1 of these Terms, no later than 30 days from the date on which the issue was discovered.
5. A complaint should include:
5.1. the User’s business name;
5.2. the email address;
5.3. a description of the technical issue.
6. The Provider shall review complaints with due care, but does not guarantee that the reported issue will be resolved in every case.
7. The Provider may refuse to uphold a complaint if:
7.1. the issue results from the User’s actions;
7.2. the issue results from data entered by the User;
7.3. the issue concerns functionalities based on artificial intelligence;
7.4. resolving the issue would be impossible or would involve excessive costs.
8. The Provider shall respond to a complaint within 21 days of receipt. In particularly complex cases, this period may be extended to 30 days.
§ 7. User Content and Reviews
1. The User may submit Reviews concerning the services provided by the Provider.
2. A Review may be submitted in any manner, including by email.
3. Submission of a Review does not oblige the Provider to publish it.
4. A Review published by the Provider may be removed by the Provider at any time.
5. It is prohibited to post User Content or Reviews:
5.1. containing false data or content contrary to law, these Terms or good practices;
5.2. containing content used to carry out activities prohibited by law, inciting violence or hatred, or insulting any person or group of persons;
5.3. containing content that may infringe personal rights, copyright, image rights or other rights of third parties;
5.4. containing advertising, promotional, political, religious or discriminatory content;
5.5. containing content promoting activity competing with the Provider.
6. Any person using the Application (the “Notifier”) is entitled to report User Content or a Review that may breach these Terms.
7. Reports may be submitted by email to: hello@assemblico.com.
8. A report should include the following information:
8.1. a sufficiently substantiated explanation of the reasons why the relevant User Content or Review constitutes illegal content;
8.2. a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where appropriate, additional information enabling identification of the User Content or Review according to its type and the functionality of the Application;
8.3. the full name or business name and email address of the Notifier, except for reports concerning information regarded as relating to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
8.4. a statement confirming the Notifier’s good-faith belief that the information and allegations contained in the report are accurate and complete.
9. After receiving a report, the Provider shall send the Notifier confirmation of receipt to the email address provided.
10. If a report does not contain the elements indicated in § 7.8 or contains errors, the Provider may ask the Notifier to supplement or correct the report within 14 days of receiving the request. If the Notifier fails to supplement or correct the report within that period, the Provider may leave the report unprocessed.
11. The Provider shall verify the reported User Content or Review within 14 days of receiving a complete and correct report. As part of the verification process, where necessary, the Provider may ask the Notifier to provide additional information or documents. Pending review of the report, the Provider may block the visibility of the User Content or Review.
12. After verifying the report, the Provider shall:
12.1. remove User Content or a Review that breaches these Terms;
12.2. restore User Content or a Review that does not breach these Terms, if its visibility was blocked during verification, providing reasons for the decision.
13. If User Content or a Review is removed, the Provider shall promptly notify both the Notifier and the User who published the removed User Content or Review, providing reasons for its decision.
14. The Provider’s statement of reasons shall include:
14.1. whether the decision involves the removal of User Content or a Review, blocking its visibility, demotion or other measures referred to in these Terms, and, where applicable, the territorial scope and duration of the decision;
14.2. the facts and circumstances on which the decision is based, including, where applicable, whether the decision was taken on the basis of a report submitted by the Notifier or on the Provider’s own voluntary review, and, where strictly necessary, the identity of the Notifier;
14.3. where applicable, information on the use of automated means in making the decision, including whether the decision was taken in relation to User Content or Reviews detected or identified using automated tools;
14.4. if the decision concerns potentially unlawful User Content or a Review, the legal or contractual basis on which the decision is based and an explanation of why the relevant content is considered unlawful or prohibited on that basis;
14.5. clear and user-friendly information on the available appeal options.
15. A User whose User Content or Review has been removed, or a Notifier whose request for removal has been refused, may appeal the Provider’s decision.
16. An appeal may be submitted:
16.1. by email – to hello@assemblico.com;
16.2. in writing, preferably by registered post – to ul. Górska 73, Bielsko-Biała, Poland.
17. An appeal should include:
17.1. the full name or business name of the appellant;
17.2. contact details, including email address and postal address;
17.3. a detailed explanation of why, in the appellant’s view, the Provider’s decision is incorrect and should be changed.
18. The Provider shall promptly confirm receipt of the appeal by sending a notification to the email address provided by the appellant.
19. Appeals shall be reviewed within 14 days of receipt by the Provider’s authorised team. Such review shall not be carried out solely by automated means without human involvement.
20. The Provider shall notify the appellant of the decision made following the review of the appeal by email and, if the Provider also considers the reported content to be prohibited content, shall take the measures provided for in these Terms.
21. Submission of User Content or a Review constitutes the User’s representation that the User is its sole author. The User bears full responsibility for the User Content or Review and the consequences of its publication, including any infringement of personal rights or intellectual property rights of third parties.
22. Submission of User Content or a Review constitutes the grant by the User to the Provider of a free, non-exclusive licence to use it to the extent necessary for the operation and development of the Application and for the Provider’s marketing activities in the Provider’s promotional materials (the “Licence”).
23. The Licence entitles the Provider to modify a Review where necessary for its dissemination in a specific manner, without altering its substance or meaning.
24. The Licence authorises the Provider to grant sublicences to selected third parties to use the Review. Such sublicences may be granted free of charge or for consideration.
25. The Provider may process User Content in aggregated and anonymised form for the purpose of:
25.1. developing the Application;
25.2. improving artificial intelligence systems;
25.3. analysing data and preparing statistics.
26. The Provider shall not be liable for User Content or for the consequences of its use, in particular where such content is unlawful, contrary to these Terms or inconsistent with the facts.
§ 8. Use of Artificial Intelligence (AI)
1. The Application uses artificial intelligence models provided by third parties, in particular AI technology providers such as OpenAI.
2. The Application uses AI to generate technical recommendations, analyses and comparisons, and to support decision-making processes.
3. The Application system does not make automated decisions, and all outputs generated by the Application require interpretation and verification by the User.
4. Outputs generated by the Application:
4.1. are provided for informational and assistive purposes only;
4.2. may contain errors, inaccuracies or incomplete information;
4.3. do not constitute binding technical, design, legal or financial advice;
4.4. should not be the sole basis for making decisions.
5. The Application is a decision-support tool and does not replace professional technical or design analysis.
6. The Provider does not guarantee the correctness, completeness, accuracy, timeliness or suitability of outputs for any specific use.
7. Outputs generated by the Application may vary depending on:
7.1. input data;
7.2. changes to AI models;
7.3. technological changes or system updates.
8. The User is fully responsible for:
8.1. verifying outputs before using them;
8.2. interpreting outputs;
8.3. decisions made on the basis of Application outputs.
9. The Provider shall not be liable for:
9.1. the selection of products or technical solutions;
9.2. financial or investment results;
9.3. compliance of solutions with standards or applicable law;
9.4. the consequences of using Application outputs;
9.5. infringement of intellectual property rights resulting from the use of AI-generated outputs.
10. The User acknowledges that data entered into the Application may be processed by external AI technology providers.
11. The Provider shall not be liable for the operation, availability or security of third-party services.
12. User data is not used by the Provider to train its own AI models unless otherwise provided in separate terms or unless the User has consented.
13. Outputs generated by the Application may not be protected by copyright or may be similar to outputs generated for other users. The Provider does not guarantee their uniqueness.
14. To the extent permitted by law, the User may use outputs generated by the Application; however, the Provider does not transfer to the User any rights to AI models or technologies used within the Application.
15. The Application may change, including with respect to the operation of AI systems, without the need to notify the User in advance.
§ 9. Liability and Service Level
1. The Provider undertakes to provide the Services with due care appropriate for services provided by electronic means.
2. The Application is a decision-support tool and does not replace specialist expertise or professional services.
3. The Provider does not verify the correctness of data entered by the User. The User is responsible for the correctness of such data and the consequences of its use.
4. The Application is not a certification tool and does not verify compliance with laws, technical standards or industry standards.
5. The Application is not a party to transactions concluded between Users and third parties. The Provider shall not be liable for:
5.1. the quality of products or services;
5.2. order fulfilment;
5.3. commercial terms offered by third parties.
6. The Provider shall not be liable for:
6.1. decisions made on the basis of Application outputs;
6.2. the consequences of using recommendations, analyses or data;
6.3. compliance of solutions with applicable laws or standards;
6.4. incorrect or incomplete data entered by the User;
6.5. acts or omissions of third parties;
6.6. interruptions or disruptions resulting from the operation of third-party providers, including AI service providers.
7. In relationships with Business Users, the Provider’s liability for loss of profits, including lost revenues, profits, contracts or business opportunities, is excluded.
8. The Provider’s total liability towards a Business User, regardless of the legal basis, shall be limited to the amount of fees paid by the User during the preceding 12 months.
9. To the maximum extent permitted by applicable law, any other liability of the Provider not expressly provided for in these Terms is excluded.
10. The Provider gives no warranties or statutory warranties regarding the operation of the Application, including in relation to its availability, correctness, completeness, suitability or fulfilment of the User’s expectations.
11. The Provider does not guarantee uninterrupted or error-free operation of the Application unless the parties agree separate service level terms under an SLA.
12. The Provider may process data in aggregated and anonymised form for the purpose of analysing and developing the Application. Such data does not enable the identification of a specific User.
13. The Provider does not guarantee the achievement of any specific technical, business or financial results when using the Application.
§ 10. Provider’s Intellectual Property
1. All elements of the Application are protected by applicable law, including in particular:
1.1. the Application name;
1.2. the Application logo;
1.3. content, materials and descriptions;
1.4. the user interface, graphics, structure and layout;
1.5. software, source code and object code;
1.6. databases;
1.7. artificial intelligence systems, algorithms and the logic of the Application.
2. The User does not acquire any rights to the Application or its elements other than the right to use the Application in accordance with these Terms.
3. In particular, it is prohibited to:
3.1. copy, modify or distribute the Application or its elements;
3.2. reverse engineer, decompile or attempt to recreate the operation of the system;
3.3. use the Application or its elements to create competing solutions.
§ 11. Exclusion of Consumer Law Provisions
1. Provisions relating to Consumers do not apply, as the Application is intended exclusively for Business Users. If the Application is made available to Consumers or to business users benefiting from consumer protection rights, the Provider shall publish separate terms or a separate addendum governing such use.
§ 12. Personal Data
1. The Provider is the controller of the personal data of Users.
2. If, in connection with the use of the Application, the User enters personal data of third parties into the Application, the parties shall determine their roles in relation to such processing according to the nature of the relevant functionality and, where required by law, shall enter into a separate data processing agreement in accordance with Article 28 GDPR.
3. Detailed information regarding processing purposes, legal bases, retention periods, recipients, third-party providers, transfers outside the EEA and the rights of data subjects is set out in the Privacy Policy.
4. To the extent that the Provider uses external AI technology providers, cloud services or IT infrastructure providers, data may be entrusted to such providers only on the basis of appropriate agreements and with legally required safeguards.
§ 13. Changes to the Service and the Terms
1. The Provider may make changes to the Application, Pricing Terms and these Terms for valid reasons, in particular due to changes in law, technological development, changes to functionality, changes to the business model, the need to ensure security or to prevent abuse.
2. The Provider shall inform the User of material changes affecting the scope of the Service, fees, Usage limits, the manner of data processing or the rights and obligations of the parties at least 14 days before such changes take effect, by email or by notice within the Application.
3. Changes shall not affect any billing period already paid for, unless they result directly from mandatory provisions of law or changes in tax rates.
4. If the User does not accept the changes, the User may terminate the Agreement effective at the end of the current billing period or, if the change materially worsens the User’s legal or economic position, with immediate effect.
§ 14. Final Provisions
1. The current version of these Terms is effective as of 5 January 2026.
2. These Terms are governed by Polish law. Any disputes arising under these Terms shall be resolved by amicable negotiations and, if no agreement is reached, by the common court having jurisdiction over the registered office of the Provider.
3. Matters not regulated in these Terms shall be governed by generally applicable Polish law.